FAQ
Frequently Asked Questions
EbkarLine offers a variety of high-quality products in two main categories:
- Makeup: We provide powder blushers, liquid foundation concealers, and liquid concealer creams. These products are designed for different skin types and tones to help you achieve a flawless look.
- Jewelry: Our jewelry collection includes rings, earrings, bracelets, necklaces, and full sets. Each piece is crafted to enhance your style, whether for casual wear or special occasions.
2. How can I contact EbkarLine for support or inquiries?
You can contact EbkarLine in several ways:
- Email Support: Use the contact form on our website, or email us directly at [insert email address].
- Social Media: We’re active on Facebook, Instagram, TikTok, and Pinterest. Feel free to message us for quick assistance.
- Live chat Support
- Response Time: Our team typically responds within 24-48 hours.
We offer worldwide shipping with the following details:
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Time:
- Local shipping: 3-7 business days.
- International shipping: 7-21 business days.
- Shipping Costs: Shipping fees depend on your location and order size and are calculated during checkout.
- Tracking: Once your order ships, you’ll receive an email with tracking details.
If you experience any delays or issues, please contact our support team.
We strive for customer satisfaction. Here’s how our return and refund process works:
- Eligibility: Items must be unused, in their original packaging, and returned within 30 days of delivery.
- Non-Returnable Items: Custom jewelry or opened makeup products may not be eligible for returns.
- Refund Process: Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds are issued to the original payment method.
Does EbkarLine ship internationally?
Yes, we ship to most countries around the world.
- Delivery Times: International orders typically take 7-21 business days to arrive, depending on the destination and customs processing times.
- Customs Fees: Please note that import taxes or customs fees may apply. These are the customer’s responsibility.
To stay informed about our latest offerings:
- Social Media: Follow us on Facebook, Instagram, TikTok, and Pinterest to see new products, behind-the-scenes content, and participate in giveaways.
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express).
Your payment information is processed securely, and we do not store card details.
Once your order is shipped, you will receive a confirmation email containing your tracking number. Here’s how to track your order:
- Visit the courier’s website and enter your tracking number.
- If you have trouble tracking your package, contact our support team with your order ID, and we’ll assist you.
Example: If you’re unable to locate your package after it’s marked as delivered, reach out to us immediately so we can help resolve the issue.
At the moment, we do not offer gift cards or gift-wrapping services. However, many of our jewelry items come in elegant packaging, making them suitable for gifting.
Creating an account is simple and comes with benefits like order tracking and personalized recommendations. Follow these steps:
- Click on the “Log in” or “Sign up” button at the top of our website.
- Enter your email address and create a password.
- Complete your profile by adding your name and phone number.
- Confirm your email address if required.
With an account, you can also save your preferences and enjoy a smoother shopping experience.